Claraven — Terms & Conditions (Allgemeine Geschäftsbedingungen)

Jurisdiction: Austria · Last updated: 2026-06-14

1. Provider & scope

These General Terms and Conditions (“AGB”) govern the use of the Claraven service operated by [provider name, legal form, address, company/VAT no., e-mail — Impressum per §5 ECG and §63 GewO] (“Provider”, “we”). They apply to all contracts concluded via the Claraven app. Austrian law and, where the user is a consumer (Verbraucher per §1 KSchG), the mandatory provisions protecting consumers apply.

2. What Claraven is

Claraven is a jurisdiction-aware legal-research and document-drafting assistant. It produces case reports and contract drafts grounded in publicly available legal sources, using AI.

      Claraven is not a lawyer (no Rechtsanwalt within the meaning of the
      RAO) and does not provide legal advice.
      Using Claraven does not create a mandate or any lawyer–client relationship.
      Every output is AI-generated and must be reviewed by a qualified lawyer
      admitted in the relevant jurisdiction before you rely on it.
    

3. Free trial

Every account includes a free trial of 3 free generations. A “generation” is the production of a case report or a contract draft; reports and contracts share the same counter.

The 3 free generations are a one-time, per-account allowance.
After they are used, a paid subscription is required to generate further reports or contracts.
Re-downloading a document you already generated does not consume an additional generation.

4. Paid subscriptions & prices

Personal — €19 / month
Pro — €59 / month
Business — €199 / month

For consumers, the stated amounts are gross final prices and include Austrian VAT (USt) at the statutory rate (currently 20%) where applicable. (§5b KSchG, Preisauszeichnungsgesetz — to be confirmed against the provider’s VAT status and the Stripe tax configuration; small-business exemption per §6 Abs 1 Z 27 UStG if it applies.)
Subscriptions are billed monthly in advance and renew automatically each month until cancelled.
Each plan includes a monthly allowance of generations that resets at the start of each billing period and does not roll over.
Payments are processed by Stripe; we do not store your card details. A VAT invoice is provided via Stripe.

5. Conclusion of the contract

Selecting a plan and completing checkout constitutes a binding offer; the contract is concluded when we confirm activation of the plan. Before submitting the order you are shown the plan, the total price including taxes, and the auto-renewing term. (§4, §7 FAGG information duties; “Button-Lösung” / clearly labelled payment obligation.)

6. Right of withdrawal (Rücktrittsrecht / FAGG)

As a consumer concluding a distance contract you have, in principle, a 14-day right of withdrawal without giving reasons. (§11 FAGG.)

      Because Claraven is supplied digitally and immediately, by starting to use a
      paid plan you expressly request that performance begin during the
      withdrawal period and acknowledge that you lose your right of
      withdrawal once the service has been fully performed; for services
      only partially performed you owe a pro-rata amount.
      (§10, §16 FAGG; for digital content §18 Abs 1 Z 11 FAGG.)
      We obtain this consent and acknowledgment at checkout and confirm it on a
      durable medium.
    

To withdraw within the period, an unambiguous statement (e.g. e-mail to the address in the Impressum) is sufficient; a model withdrawal form is available on request.

7. Term & cancellation (Kündigung)

      You can cancel your subscription at any time from
      Settings → Subscription → Cancel subscription (or via the Stripe
      customer portal under “Manage subscription”). When you cancel:
      You keep access until the end of the billing period you have
            already paid for.
You are not charged again — the subscription does not
            renew for the following month.
After the paid period ends, your account returns to the free tier.

      In short: cancel now, use the rest of the month you paid for, and from the
      next month onward you pay nothing. Cancellation is at least as easy as the
      conclusion of the contract. (cf. consumer-friendly
      termination requirements.)
    

Cancellation stops future renewals; it does not, by itself, refund the current period (this is separate from the statutory withdrawal right in §6).

8. Statutory warranty & the nature of AI output

The statutory warranty (Gewährleistung) under the ABGB and the mandatory consumer protections of the KSchG apply and are not excluded or restricted for consumers. (§9 KSchG.)

Separately, and within those limits, you acknowledge that AI-generated text can be incomplete or wrong: we do not warrant that any output is legally accurate, complete, current, or fit for a particular legal purpose, and outputs must be reviewed by a qualified lawyer before use. This concerns the substantive correctness of generated content and does not curtail your mandatory statutory rights regarding the functioning of the service itself.

9. Liability (Haftung)

We are liable without limitation for intent and gross negligence and for personal injury. For slight negligence we are liable only for the breach of essential contractual duties and limited to foreseeable, typical damage; this does not apply to personal injury. Liability under mandatory law (including product-liability law) remains unaffected. (§6 Abs 1 Z 9 KSchG — no exclusion for personal injury; no exclusion of gross fault against consumers.)

10. Data protection (DSGVO)

We process personal data in accordance with the GDPR/DSGVO and the DSG. Details are set out in the separate Privacy Policy (Datenschutzerklärung). (To be added and linked.)

11. Dispute resolution & consumer jurisdiction

We are not obliged to, and do not undertake to, participate in alternative dispute resolution before a consumer arbitration body; consumers may nevertheless contact the Austrian Internet Ombudsstelle (ombudsstelle.at). (§19 AStG. The EU ODR platform was discontinued in 2025 and is therefore not referenced.) For consumers, the place of jurisdiction is governed by the mandatory Verbrauchergerichtsstand. (§14 KSchG.)

12. Governing law & changes

Austrian law applies, to the exclusion of its conflict-of-laws rules and of the UN Sales Convention; for consumers, the mandatory protections of their country of habitual residence remain unaffected. We may amend these AGB; consumers will be notified of material changes with reasonable notice and may terminate if they do not accept them.